Building Tomorrow's WordPress Solutions Today
Raptor Labs started with a simple observation: powerful software shouldn't require enterprise budgets.
The Story Behind Our Mission
Founded in 2019 by a team of WordPress developers frustrated with per-seat SaaS pricing, we've grown into a company dedicated to democratizing advanced business tools.
Our founders spent years building custom WordPress solutions for clients who couldn't afford traditional enterprise software. Time after time, we watched small businesses struggle with support tickets in shared Gmail inboxes, manage customers through spreadsheets, and lose sales due to slow response times.
The breaking point came when a client received a $4,800 annual quote from a popular help desk platform—just for 8 support agents. We knew there had to be a better way.
Our Approach to Software Development
WordPress-First Philosophy
We believe WordPress's 43% web market share represents millions of businesses that deserve enterprise-quality tools. Every product we build integrates deeply with WordPress, respecting its architecture while extending its capabilities.
Unlimited Users, Always
Per-seat pricing punishes growth. Our products include unlimited users because your software costs shouldn't increase every time you hire someone.
Open Development Process
We develop in public, sharing roadmaps, accepting feature requests, and building alongside our community. Your feedback directly shapes our products.
Our Products
ReplyBridge - Flagship Support Ticket System
Launched in 2021, ReplyBridge has grown to power support for over 15,000 WordPress sites. With AI automation, deep WooCommerce integration, and unlimited agents, it's the help desk solution we wished existed.
Learn More About ReplyBridgeProject Aurora - Gaming Division
Our expansion into game development brings the same innovation philosophy to interactive entertainment. Early access begins Q2 2025.
Explore GamingFuture Projects
We're exploring solutions for CRM, project management, and marketing automation—all with our signature WordPress-first, unlimited-users approach.
Leadership Team
Michael Chen
Founder & CEO
15 years in WordPress development. Previously led engineering at WP Engine. Passionate about making enterprise tools accessible to everyone.
Sarah Martinez
CTO
Former Microsoft engineer specializing in AI and automation. Architected ReplyBridge's intelligent routing system. Advocates for privacy-first software design.
David Park
Head of Product
Product leadership experience at Automattic and Shopify. Focuses on user experience and customer-driven development.
Emma Williams
Head of Customer Success
Built support organizations at three successful SaaS companies. Ensures our own tools solve real support challenges.
Our Values
Accessibility Over Exclusivity
Powerful software should be available to all businesses, not just those with enterprise budgets.
Privacy by Design
Your data belongs on your servers. We build self-hosted solutions that respect data sovereignty.
Community-Driven Development
Our users shape our roadmap. Every feature request gets considered, and the best ideas get built.
Sustainable Business Model
We grow through product excellence, not venture capital. This ensures we're building for customers, not exit strategies.
Company Milestones
Join Our Mission
Whether you're a customer, developer, or potential team member, there's a place for you at Raptor Labs.
For Customers
Experience software that grows with you, not against you. Try ReplyBridge free for 14 days.
Start Free TrialFor Developers
Contribute to our open-source projects, build extensions, or join our development team.
View Open PositionsFor Partners
Integrate with ReplyBridge, become a reseller, or explore white-label opportunities.
Partner With UsContact Information
Raptor Labs, Inc.
Austin, Texas, USA
General Inquiries
Email: hello@raptorlabs.com
Support
Email: support@raptorlabs.com