Intelligent Ticket Management
Modern support requires more than inbox organization. ReplyBridge's ticket system uses machine learning to prioritize, categorize, and route tickets automatically. Urgent issues surface immediately while routine queries get instant automated responses.
Smart Prioritization
Analyzes ticket content, customer history, and business rules to assign priority levels automatically. VIP customers, urgent keywords, and escalation triggers ensure critical issues never wait.
Collision Detection
Prevents multiple agents from responding simultaneously. Real-time activity indicators show when colleagues are viewing or typing responses, eliminating duplicate work.
Ticket Merging
Automatically combines related requests from the same customer. When customers send follow-ups or submit through multiple channels, everything stays connected.
WooCommerce Integration That Goes Deep
ReplyBridge doesn't just connect to WooCommerce—it becomes part of it. View complete purchase history, process refunds, and modify orders without leaving the ticket. Every customer interaction includes their full commerce context.
- Order Timeline View: See every order, subscription, and transaction in chronological order
- One-Click Actions: Process refunds, resend receipts, update shipping directly from tickets
- Subscription Management: View, pause, or modify recurring subscriptions instantly
- Product Intelligence: Automatic ticket tagging based on purchased products
- Revenue Tracking: See customer lifetime value and purchase patterns
- Coupon Generation: Create and send discount codes without switching tabs
Customizable Themes & Portal Experience
Your support portal should match your brand perfectly. ReplyBridge includes 12 professional themes plus complete customization control. Every element—colors, fonts, layouts, and components—adapts to your vision.
Canned Responses & Knowledge Base
Stop typing the same answers. ReplyBridge's canned response system goes beyond simple templates with dynamic variables, conditional logic, and AI suggestions.
Smart Templates
Templates adapt based on context. Variables pull customer data, order information, and ticket details automatically. What starts as a template becomes a personalized response.
AI Response Suggestions
The system analyzes ticket content and suggests relevant canned responses. It learns from your team's responses, getting smarter over time.
Integrated Knowledge Base
Connects directly to tickets. Agents can insert article links, and the system suggests relevant documentation automatically. Customers see helpful articles before submitting tickets.
SLA Management & Automation
Meet service level agreements consistently with automated monitoring and escalation. Define response and resolution times by customer tier, ticket priority, or product type.
SLA Policies Include:
- First response time targets
- Resolution time requirements
- Business hours configuration
- Holiday calendar integration
- Escalation rules and alerts
- Breach notifications
- Performance reporting
Automation Workflows:
- Auto-assignment based on keywords, products, or customer type
- Scheduled follow-ups and reminders
- Status updates and transitions
- Tag application and removal
- Priority changes based on age
- Customer satisfaction surveys
Advanced Security Features
Protect your support system from spam and abuse with enterprise-grade security. ReplyBridge integrates multiple protection layers while maintaining user convenience.
reCAPTCHA v3 Integration
Invisible spam protection. No annoying puzzles—legitimate customers submit tickets freely while bots get blocked.
Cloudflare Turnstile
Privacy-focused alternative to reCAPTCHA. GDPR-compliant protection that doesn't track users.
Two-Factor Authentication
Extra security layer for agent accounts to prevent unauthorized access.
Encrypted Storage
Sensitive data encrypted at rest and in transit for complete protection.
Feature Comparison
| Feature | ReplyBridge | SupportCandy | Awesome Support | Fluent Support |
|---|---|---|---|---|
| Unlimited Agents | Included | Paid addon | Paid addon | Included |
| WooCommerce Integration | Deep native | Basic | Basic | Good |
| AI Automation | Advanced | None | Limited | ChatGPT |
| Custom Themes | 12 included | Limited | Limited | Modern |
| Mobile Apps | iOS/Android | None | None | Available |
| SLA Management | Advanced | Available | Basic | Available |
| API Access | Full REST | Limited | Available | Available |
| Starting Price | $97 one-time | $79/year | $49/addon | $77/year |
Implementation & Support
Getting started takes less than 5 minutes. Our quick-start wizard guides you through initial configuration while smart defaults ensure you're operational immediately.
What's Included:
- Comprehensive documentation library
- Video tutorial series
- Priority email support
- Community forum access
- Regular feature updates
- Migration assistance
System Requirements:
- WordPress 5.8 or higher
- PHP 7.4 or higher
- MySQL 5.7+ or MariaDB 10.3+
- 128MB memory (256MB recommended)
- HTTPS strongly recommended
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